Virginia Trueheart

User Services Directorate

Phone: 512-232-1488 | Email:


Virginia joined TACC in 2015 as a member of the HPC Support staff. She spent five years translating her corporate customer support training into HPC specific skills and expanding the support operations of the HPC group. In 2020, she became the manager of the new HPC Frontline Support group. She led this team of four in expanding the support operations at TACC and improving communications between HPC, LSS, and researchers. This group also bolstered the training and research efforts of the HPC group, allowing TACC to provide more hands on training and tailored support for researchers.

In 2023, Virginia became the Director of the User Services group. Merging the HPC Frontline Support group with the existing User Services team, she strives to provide a comprehensive Services experience to all researchers on TACC systems. She strives to improve the research experience at TACC and increase the operational efficiency of support and training services.

Selected Publications

Si Liu, Lei Huang, Hang Liu, Amit Ruhela, Virginia Trueheart, Susan Lindsey, Quan Yuan, “Practice Guideline for Heavy I/O Workloads with Lustre File Systems on TACC Supercomputers,” Practice and Experience in Advanced Research Computing, Jul. 2021, doi:

Areas of Research

Job Monitoring and Profiling

Resource Usage Analysis

Economic Analysis of HPC Resources


B.A., English Literature
Colorado College

M.S., Information Studies
University of Texas at Austin

Current Projects

Development of Training Policy and Procedures

Expansion of Training Services

Improvement of Support Tools and Operations